Who knew there were so many dissatisfied and disgruntled Time Warner Cable customers? Yesterday after I posted Time Warner Cable Sucks [well, it does!], I got a comment from Paul S. who, according to his title, is a member of the "TWC Social Media Support Team." And, why, do you think that a Social Media Support Team is even necessary? Imagine a job where all you do all day long is cruise algores internet looking for sites that have disparaging remarks about the company you work for. Oh my gosh. You couldn't pay me enough. The up side though is that Paul S. does not need any people skills and he could do his job from his bedroom in his Mother's basement if he wanted to. That is the only possible way Paul S. could have found my blog. By typing in certain search parameters. I typed in "Time Warner Cable Sucks" and got 2,360,000 results via Yahoo and 2,190,000 using Bing. Man oh man. That is a lot!
Due to a mistake on Time Warner Cable's part, Mom went two and a half days without the 24 channels she IS paying for. I spent 22 minutes and 20 seconds yesterday afternoon on the telephone with Derrick to resolve the issue. Poor Derrick. My frustration was NOT directed at him and I had to explain that is was not HIM that I was upset with, but I was upset with the lack of competence and compassion clearly absent from customer service woman at the Clayton office on Thursday, and customer service woman's totally inept supervisor. There is nothing Derrick could have said that would convince me that customer service woman didn't phuck up our cable on purpose. She didn't like having to ask her supervisor to have to deal with our situation and she didn't like me or my Dear Sweet Elderly Mother. Customer service woman was totally put out that we had questions, that the social security number was an issue, and that we were not leaving the line until we had some resolution. That old saying, "The customer is always right," does NOT apply at Time Warner Cable.
Derrick did his job well, and found the problem - the technician shut off the cable completely instead of leaving the 24 "Broadcast" channels Mom is supposed to have. Oh, and that 24 channel line up? You've got to be joking! WUVC (Univision). A Spanish station. Along with Telefutura. PC to the max. Make sure illegal aliens get their stations. WRAL is CBS, WUNC is PBS [our tax dollars hard at work to make sure the message from the left is broadcast loud and clear]. WARZ-LP - no clue what that is. WNCN is NBC, WRAZ is FOX [but NOT Fox News!]. Two C-SPAN channels. Great. And two "Public, Educational and Government Programming" channels. Can we call a spade a spade, here? Two "Public, Educational and Government Programming" channels? Indoctrination. Nothing more than indoctrination. The worst of it is that there are THREE home shopping channels. THREE! HSN, QVC and ShopNBC. What a complete waste of time.
Anyway, back to Paul S. The man has got to be busy. With all of those sites to visit between just Yahoo and Bing, "Time Warner Cable Sucks." Just type that in. See what comes up. Even a couple from blogs I have visited in the past such as Brain Shavings, and Right-Thinking from the Left Coast. I'm sure there were others. I was surprised at the amount of "networking sites" [Facebook, Twitter and YouTube] that were covering the same issue. Yep. Paul S. is a busy guy visiting all of those sites to say, "Sorry about the way you have been treated at your local office. I have forwarded your complaint to our Customer Care team in the Carolinas." I guess that is supposed to make everything okay. Do I honestly think that the Customer Care team in the Carolinas gives a rat's ass about the treatment my Mom and I received at the Clayton office on Thursday afternoon? Riighttt... Thanks for visiting, though, Paul S.
We'll see how quickly the cable issue gets resolved, today. Sunday. They are sending out a technician between 10A and 12N. I made a specific request with Derrick, yesterday, that the technician come to our door and see me before he [she?] leaves so I can make sure that the problem is solved. I also requested that a credit be issued for the few days that we go without cable, since we are paying for it. We'll see if that shows up on Mom's next bill [even though I won't be here, then]. And, we'll see how customer service handles our visit to the Clayton office on Monday or Tuesday when we take the box and clicker back, and when Mom tries to change over the social security number from my Dad's to hers. Based on the unequivocally miserable experience we had this past Thursday, I'm not going to get my hopes up. Anyone want to bet that I am not disappointed?
When a company has a monopoly on something then they can do just about anything they want. While I am still here at Mom's, recuperating, I will be checking some other options for her. I understand AT&T is offering some of the services Mom wants and that Dish Network may be a better option for television. Now, I have a mission. Don't you just luv a good mission? Oh, and if anyone has recommendations on options, please do share!